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Mango Languages

Getting Started with Mango Languages

Welcome to Mango Languages! You can choose courses in over 70 different languages with this online language learning system. You can learn languages like Spanish, French, Japanese, Polish, German, Mandarin, or Cantonese Chinese, Greek, Italian, Russian, and more. Great for vacationers and ESL students! It’s all FREE with your St. Catharines Library Card.

What Can I Do with Mango Languages?

  • Choose courses in over 70 different languages
  • Learn English from 20 native languages.
  • Create an account and track your progress or use it with guest access.
  • Gain practical knowledge of the vocabulary through real life situations and conversations
  • Have access to basic and in-depth courses

What You Need

To Create Your Mango Languages Account, Follow These Steps:

    • Visit https://www.myscpl.ca/online-resources/language and click on Mango Languages
    • If you are not inside a SCPL location, you will need to enter your Library Card number and PIN.
    • Create an account with your email and a password. They will ask you to consent to their data collection policy.
    • Browse or search for the language you wish to learn.

To Use Mango Languages on a Smartphone or Tablet, Follow These Steps:

      • You will need to log in to Mango through your web browser first and create an account.
      • Download the app for iOS 9.0 and later, Android 4.4 and up.
      • Select Already have a profile? Log In at the bottom of the screen.
      • Enter your email and password that you created while using the web browser.

Mango Languages and Your Privacy

Mango Languages is a commercial service whose policies concerning privacy and user information differ from that of the St. Catharines Public Library. For more information, please read Mango Languages' Privacy Policy and Terms and Conditions.

Frequently Asked Questions

What services does Mango Languages offer?

        • Mango uses real-life situations and actual conversations to more effectively teach a new language.
        • The lessons are arranged so that learners can move at their own pace.
        • Lessons are broken down into Main Units and Chapters, with each lesson having goals and concepts that build on those that came before it.
        • You will learn the individual words and phrases and how they’re used in practical situations and conversations.

Who can use Mango Languages?

Mango offers products for all ages. Mango courses are effective for just about anyone who is old enough to read!

Can I download lessons?

With the free Mango Languages mobile app, you can download lessons to study later when you don't have an internet connection. On the course menu screen, tap a numbered circle with the download symbol on it to download a single lesson. You can also download all of the lessons in a chapter at once by selecting the Download All option.

What languages are available through Mango Languages?

To see the complete list of languages, please click here

How can I get help with Mango Languages?

Creativebug

Getting Started with Creativebug

Welcome to Creativebug! Discover thousands of arts and crafts classes for all skill levels, FREE with your St. Catharines Library Card.

What Kind of Content Does Creativebug Have?

  • New classes from top artists released daily.
  • Downloadable patterns, templates and recipes.
  • CBTV (Creativebug Television) to get a deeper look at the artists' processes, studios and lives
  • Classes on art & design, sewing, quilting, paper, fibre arts, jewellery, food & home and videos geared to kids.
  • The option to upload photos and follow your favourite instructors.

What You Need

Using Creativebug on a Computer

  • An internet connection to stream the content

Using Creativebug on a Smartphone or Tablet

    • The Creativebug app for iOS 10.0 or later or Android 4.4 and up for smartphone or tablet use
    • A wireless connection to download or stream the content*

* Using wireless internet cellular data is not recommended as streaming/downloading multimedia content can consume a lot of bandwidth. Wireless internet access is available at the St Catharines Public Library.

To Create Your Creativebug Account, Follow These Steps:

      • Visit https://www.creativebug.com/lib/stcatharines
      • Enter your Library Card and PIN, then click ‘Log In’ to continue.
      • Once authenticated, you’ll see a ‘Success’ message. To create an account, fill out the information required (First Name, Last Name, Email, and Password). Click ‘Submit’.
      • You’re all set! Click the Classes to start browsing the collection by category or search for classes you want to take in the search bar at the top.

To use Creativebug on a smartphone or tablet, follow these steps:

      • Download the Creativebug app for iOS (App Store) and Android (Google Play). Once the download is complete, open the app on your device.
      • Enter the email address and password used to create your Creativebug account.
      • You’re all set! Start browsing the collection by category or search for classes you want to take. With the Creativebug app, you can download your classes for offline viewing, making it easy to learn on the go.

Note: Currently, the Creativebug app is only available for iOS and Android. If your device uses a different operating system, you can access Creativebug on your mobile web browser.

Creativebug and Your Privacy

In order to access Creativebug you will be required to create a Creativebug account. Creativebug is a third-party service that is governed by its own privacy policy and practices. We advise that you consult Creativebug’s Privacy Policy before agreeing to use this service. When you register for an account, the library will only provide Creativebug with information to verify that you are eligible to use this service.

Frequently Asked Questions

How many classes may I view/download from Creativebug?

There is no limit

Can Creativebug be read/viewed offline?

Yes, you can download the Creativebug app, log into your account by using the email address and password used to create your Creativebug account and download classes for offline viewing.

Can I bookmark the classes I want to watch later?

Yes, if you want see a class that interests you but have no time to watch it, click on the WatchList icon below the photo. To find your Watchlist, click the Profile icon in the top right corner of the website. Click the Watchlist heading to find your classes listed.

How can I get help with Creativebug?

      • Contact Creativebug through their Help Form
      • For additional FAQs, please click here
      • Contact or speak to a staff member at the Library

Tumblebooks

Getting Started with Tumblebooks

Tumblebooks are animated, talking picture books, videos and quizzes for children in grades Pre-K until Grade 6 that can be viewed on a computer, tablet or smartphone.

What You Need

A valid St. Catharines Public Library card.

Using Tumblebooks on a Computer

  • An internet connection to stream the content

Using Tumblebooks on a Smartphone or Tablet

  • The Tumblebooks app for iOS or Android for smartphone or tablet use
  • A wireless connection to download or stream the content*

* Using wireless internet cellular data is not recommended as streaming/downloading multimedia content can consume a lot of bandwidth. Wireless internet access is available at the St Catharines Public Library.

What Kind of Content Does Tumblebooks Have?

  • Animated picture books
  • Read along chapter books
  • Videos from National Geographic
  • Graphic Novels
  • Quizzes, puzzles and games to promote literacy and language learning

Tumblebooks and Your Privacy

You are not required to create an account to access Tumblebooks. Tumblebooks is a third-party service that is governed by its own privacy policy and practices. We advise that you consult Tumblebooks's Terms of Use and Privacy Policy before starting to use this service. The library will only provide Tumblebooks with information to verify that you are eligible to borrow.

Frequently Asked Questions

How many items may I read/view from Tumblebooks?

  • There is no limit

Can Tumblebooks be read/viewed offline?

  • No. Tumblebooks content is streamed, not downloaded, which means that you require an internet connection in order to access the content.

Do I have to return the titles when I’m done?

  • No.

Are there books available in other languages?

Yes! In addition to English titles, there are titles available in French and Spanish. In addition, the Tumblebooks website can be read in French and Spanish.

How do I access Tumblebooks on a tablet or smartphone?

  1. Click on the cover of the title you wish to read/view
  2. Click on the cover of that title again or click on “Read Online”

How do I access Tumblebooks on a tablet or smartphone?

  1. Download the Tumblebooks app for your device
  2. Tap on the Library tab
  3. Enter your Country, State (Province), Library and library card number.
  4. Tap on the cover of the title you wish to read/view.

How can I get help with Tumblebooks?

BrainFuse HelpNow

Getting Started with BrainFuse HelpNow

Welcome to Brainfuse HelpNow! This is an all-in-one suite of on-demand, anytime, anywhere online learning and tutoring service for all ages and levels. BrainFuse HelpNow offers a comprehensive suite of online academic services designed to support many learning needs and styles and it’s all FREE with your St. Catharines Library Card.

What Can I Do with BrainFuse HelpNow?

  • Live-chat with trained tutors in real time.
  • Upload your papers to the Writing Lab to get feedback on voice, grammar and organization.
  • Use the Leap Learning Platform to find and take targeted lessons and quizzes.

What You Need

    • A valid St. Catharines Public Library card.

Using BrainFuse HelpNow on a Computer

  • Windows 95 and above or Mac OS X and above
  • An active Internet connection

Using BrainFuse HelpNow on a Smartphone or Tablet

  • The Brainfuse app for iOS 10.2 or later or Android 4.1 and up for smartphone or tablet use
  • A wireless connection to stream or upload content*
  • * Using wireless internet cellular data is not recommended as streaming/downloading multimedia content can consume a lot of bandwidth. Wireless internet access is available at the St Catharines Public Library.

To Create Your BrainFuse HelpNow Account, Follow These Steps:

  • Visit BrainFuse HelpNow
  • Enter your SCPL library card number
  • Click on Login in the top right corner and choose to Create a New Account
  • Enter your email address and create a password
  • You’ll be taken to an account setup page, where Brainfuse HelpNow will generate a username for your account. You can edit your username or create a different display name to protect your privacy when working with online tutors. If you choose not to create a display name, BrainFuse HelpNow tutors will see your username.

To Use Brainfuse HelpNow on a Smartphone or Tablet, Follow These Steps:

  • Download the Brainfuse app for iOS (App Store) and Android (Google Play). Once the download is complete, open the app on your device.
  • Enter your Brainfuse username and password. To find your username and password, log in to Brainfuse through the SCPL website, then hover over your name and click My Account.

Brainfuse and Your Privacy

In order to access Brainfuse you will be required to create a Brainfuse account. Brainfuse is a third-party service that is governed by its own privacy policy and practices, not the Library's. We advise that you consult their Terms of Use and Privacy Policy. When you register for an account, the library will only provide Brainfuse with information to verify that you are eligible to use this resource.

Frequently Asked Questions

What services does Brainfuse offer?

Brainfuse offers a comprehensive suite of online academic services designed to support many learning needs and styles:

Expert Help: Experience personalized eLearning by connecting with a live tutor.

  • Live Tutoring: Students submit a question in our online classroom and receive live, one-on-one assistance from a Brainfuse tutor from 2:00 PM - 11:00 PM.
  • Writing Lab: Writing tutors help students become better writers by providing constructive feedback, and assistance usually within 24 hours of receiving a student’s submission.
  • SkillSurfer: Skills building service helps students master a concept or skill through state aligned online lessons with a live tutor. HelpNow Skills Building has been designed for a variety of age groups and academic needs.
  • Send Question: Students submit questions via our online form and a tutor will respond usually within 24 hours to the student’s question.
  • Language Lab: Students receive live online help with their French and Spanish language homework from our fluent tutors.

Study: Powerful self-assessment and online learning tools

  • LEAP Learning Platform: Diagnostic test center with detailed study plans, lessons and live tutoring.
  • FlashBulb: Users can access and create interactive learning games, quizzes and flashcards.
  • eParachute: Users can discover your strengths and unique talents to map out your future career.

Collaborate: Form study groups, hold virtual office hours, work on class projects, and share knowledge with peers and instructors.

  • Meet: Schedule a live study group session with friends and instructors. Invitees receive the invite in their email inbox and simply click on the Meet link to join the organizer. Attendees do not have to be Brainfuse users.
  • Brainwave: Record movie-like whiteboard sessions to store solutions to homework problems, class projects, or any other concepts that involve motion or sequencing.

Adult Learning Center offers help with High School equivalency preparation, preparation for the Canadian Citizenship Test, Microsoft Office help, career resources and resume & cover letter assistance.

How does Brainfuse’s Live Tutoring work?

After signing in, students click on Live Tutoring, choose a grade and subject for instruction, and enter a virtual tutoring room. This room includes the Brainfuse whiteboard (a shared virtual blackboard) that allows students and tutors to use instant chat and draw diagrams and equations. When a student draws a figure using a mouse on the whiteboard, the tutor instantaneously sees exactly what the student has drawn. Additionally, tutors and students can also speak to one another in real-time by using the audio function. The Brainfuse app, available on Android or iOS, allows students to take a picture of their assignment and share in sessions.

Who are Students’ tutors?

Tutors are trained and certified by Brainfuse. All tutors have been cleared with thorough background and reference checks, must possess a four-year degree, and have prior teaching/tutoring experience.

What subjects does Brainfuse offer students?

Brainfuse offers math, writing, English and science for students from third grade through college.

How can I get help with Brainfuse HelpNow?

Kanopy

Getting Started with Kanopy

Welcome to Kanopy! You can access over 30,000 high-quality films and documentaries from art-house classics to world cinema from producers such as The Great Courses, PBS, the Criterion Channel, and many more, FREE with your St. Catharines Library Card.

What You Need

      • A valid St. Catharines Public Library card.
      • Email address and unique password to create your Kanopy account
      • Tablet, smartphone, computer, or TV with streaming capabilities
      • Kanopy app or an updated browser software (e.g. Chrome, Firefox, IE, Safari, etc.)
      • A wireless connection to download or stream the content*

*Using wireless internet cellular data is not recommended as streaming/downloading multimedia content can consume a lot of bandwidth. Wireless internet access is available at the St Catharines Public Library.

What Kind of Content Does Kanopy Have?

Kanopy is a digital media service that provides access to streaming film content to library customers. Film content is primarily international and independent films as well as educational and documentary films. Several films seen at film festivals (including the Toronto International Film Festival) are also offered through this service.

To Create Your Kanopy account, Follow These Steps:

      • Go the Library's Kanopy website, https://stcatharines.kanopy.com/
      • Click on the orange ADD LIBRARY CARD button, then enter your 14-digit library card number and PIN.
      • Create an account using one of the following three methods: Facebook, Google, or email address. If you already have an account, click on the orange LOG IN button and enter your information.
      • NOTE: If you use Facebook or Google to login in, you will not be able to use Kanopy's "Forgot Password?" tool to retrieve a forgotten password in the future.

If you have registered with an email address and password, go to your Inbox to verify your email address. Go back to Kanopy and add your 14-digit library card number and PIN.

You’re done! Start using Kanopy – you have 10 film credits to use every month.

Kanopy and Your Privacy

In order to access Kanopy you will be required to create a Kanopy account. Kanopy is a third-party service that is governed by its own privacy policy and practices. We advise that you consult Kanopy’s Privacy Policy and Terms of Service before agreeing to use this service. When you register for an account, the library will only provide Kanopy with information to verify that you are eligible to use this service.

Frequently Asked Questions

How many titles can I play?

      • 10 titles (plays) per month.

What is the loan period?

      • 72 hours (3 days).
      • Once a play credit is logged, you will have a full 72 hours to watch the video as many times as you would like without using another play credit, even if a new month starts and your credits reset.

Can I download videos?

      • No. At this time, videos can only be streamed online.

What if I use all available play credits?

      • If you use all available play credits for the month, you will not be able to play any videos until the 1st of the next month (at midnight) when your play credits reset. Unused play credits will not roll over into the next month. Additional play credits are not available for purchase at this time.

Why can't I borrow more than 10 titles in a month?

      • In order to offer the Kanopy service to all St. Catharines Public Library users, we have budgeted 10 titles per month.

What is a K-Series?

      • Kanopy offers hundreds of K-Series, which are sequential series like the Great Courses.
      • The Great Courses are a series of post-secondary level educational videos instructed by professors, subject matter experts, and industry leading professionals.
      • You will have access to 2 K-Series selections each month. A single series includes all of the videos in the series. K-Series selections are in addition to the 10 play credits you receive each month.

What is Kanopy Kids?

      • Kanopy Kids is a curated collection of children's movies, television series, and shorts. Accessing Kanopy Kids does not use any of your monthly play credits. You and your family can enjoy unlimited plays. Parents can also choose to implement parental controls to enable children to stay within the dedicated Kanopy Kids area for age-appropriate content. Click here to find out more.

Is there a Kanopy app?

      • Yes. There is both an iOS app and Android app available in their respective app stores.

Can I use Chromecast or Apple TV to access Kanopy?

      • Yes. Visit the Kanopy help pages for detailed instructions on how to use Chromecast, Apple TV, and other methods to access Kanopy.

What are some of the accessibility features?

      • All films come with ADA-compliant captions and transcripts and are compatible with screen reader programs, such as JAWS.

How often does Kanopy add new content?

      • Kanopy adds new content daily and films are only removed twice a year.

Can I suggest titles to be added to Kanopy?

      • Yes. Because Kanopy provides the entire catalog of titles, please contact Kanopy directly to suggest titles. The Library cannot accommodate these requests.

If there is a problem with a video, where can I get help?

      • Start with the help topics at Kanopy. If you need further assistance, send a message to Kanopy. For the quickest response, be sure to include as many helpful details as possible in your message.

I didn't receive the verification email address

      • Sometimes these messages are filtered to your Spam or Junk Mail folders. Be sure to check these folders and allow This email address is being protected from spambots. You need JavaScript enabled to view it. to send messages to your Inbox.

For an online tutorial featuring Kanopy, please click here.

hoopla

Notice: During the COVID-19 pandemic, the number of items a patron may borrow from hoopla has temporarily been increased from 8 items to 10 items per calendar month.

St. Catharines Public Library card holders can download the free hoopla digital mobile app on their Android or iOS device or visit hoopladigital.com to begin enjoying thousands of titles – from major Hollywood studios, record companies and publishers – available to borrow for instant streaming or temporary downloading to their smartphones, tablets and computers.

hoopla digital has a simple sign-up and attractive, easy-to-use interface, so it’s easy to get to your listening and viewing experience. There’s also no waiting to borrow popular movies, TV shows, albums or audiobooks. And hoopla digital’s automatic return feature eliminates late fees.

hoopla Digital Image

How does hoopla work?


Once you have downloaded the app to your device(s) and/or visited the hoopla digital website you will be prompted to enter your email address, a password, your library card number, and your library card PIN number. The system will validate that you are in good standing with the library, so that you may begin to browse, borrow, and enjoy the content for free.

Come see what all the hoopla’s about:

      • Once you borrow a title on one device it is automatically available via all devices with the hoopla digital app and via your PC web browsers (IE 8+, Firefox 12+, Safari 5+, Chrome 19+).
      • Within the hoopla app, you can access the St. Catharines Public Library news via our news feed; this will help you stay aware of what’s going on at our branches.
      • When using hoopla you will be able to begin streaming the content immediately. You can also download content to view at a later date (in case you won’t have Wi-Fi on that camping trip).
      • You will be allowed to borrow eight (8) titles each calendar month:
        • Video lends for 48-72 hours
        • Music lends for 7 days
        • Audiobooks lend for 21 days
      • You are able to access (view/listen to) borrowed content as often as you want during the checkout period and you can return any borrowed title whenever you want.

How do I get to hoopla?


Just go to the hoopla digital website or download the mobile app on your Android or IOS device, log in using your St. Catharines Public Library barcode number and PIN (last 4 digits of your phone number)...you'll be browsing and streaming media in seconds!

Frequently Asked Questions


A hoopla FAQ can be found here

Get the App for your iPhone and Android-based Smart Phone



Available on the App Store
Get it on Google Play

Interlibrary Loan

What is Interlibrary Loan (ILLO)?

Interlibrary Loan is a resource sharing system that is managed by the Southern Ontario Library Service and OLS-North. If you’re interested in borrowing something that the St. Catharines Public Library doesn’t have, we can try to borrow a copy from another library in Ontario on your behalf. We also lend our materials out to other libraries in Ontario.

What is the Southern Ontario Library Service (SOLS)?

SOLS provides support for Southern Ontario public libraries on behalf of the Minister of Tourism, Culture, and Sport in a variety of ways, including resource sharing, and staff and library board training. How did the recent provincial funding cut affect SOLS? In April, the provincial funding for SOLS was abruptly cut by 50%. To accommodate the unanticipated budget cut, SOLS dismantled the Interlibrary Loan delivery service.

How were ILLO materials delivered before the cut?

Most ILLO items were delivered through a van courier service run by Southern Ontario Library Service at no cost to libraries and their municipalities. ILLO items that were requested by libraries not on the delivery route were mailed through Canada Post. Postage costs for mailing Interlibrary Loans within Ontario were fully reimbursed by SOLS. It made lending easy and affordable for libraries, which helped to provide fair access to library materials for all communities in Ontario.

How will ILLO materials be delivered now?

Interlibrary Loan materials will have to be sent through Canada Post now that the SOLS delivery service has been eliminated. Canada Post provides affordable rates through the Library Materials Service, but libraries will still have to pay for postage. In an effort to make participation in Interlibrary Loan more affordable for libraries, SOLS managed to set aside $340,000 for postage reimbursement from their diminished budget. They will divide up this fund in January, based on the Interlibrary Loan lending statistics of all public libraries in Southern Ontario. Until then we will not know exactly how much of the postage costs will be reimbursed

How will this impact St. Catharines Public Library patrons?

Due to increased costs associated with the new delivery model and additional staff time we have implemented the following changes:

1. We will no longer be able to borrow DVDs through ILLO. Most libraries will not be loaning out non-traditional formats anymore. We still hope to be able to borrow audiobooks on CD, but they may be more difficult to find.

2. ILLO requests will be limited to 3 submissions at a time. While we aim to maintain the same overall volume of requests for our patrons, we anticipate that there will be more staff effort involved in each step of the ILLO process. This limit will hopefully keep ILLO wait times more manageable. Most libraries have changed their policies to maintain a manageable workload and budget. This may result in longer wait times and less overall availability for Interlibrary Loans.

Is it still possible to have materials sent from one location of St. Catharines Public Library to another?

We have our own internal delivery system for transferring materials between St. Catharines Public Library locations (Central, Dr. Huq, Merritt, and Port Dalhousie). Patrons can continue to place holds and have them sent to their preferred St. Catharines Public Library location for pickup.

How can I make an ILLO request?

Contact a staff member at your local branch to place a requestor call us at 905-688-6103, Ext. 211.

cloudLibrary

Welcome to cloudLibrary

St. Catharines Public Library offers thousands of popular eBooks through the cloudLibrary digital lending platform. Offered at no cost to patrons, all that’s needed to get started is a valid library card.

Discover new content, borrow all your favourites and save future reads with the cloudLibrary App. You can read or listen to eBooks and Audiobooks on the go, at home or in the library!

Our Library’s eBook and Audiobook collection includes titles from most major publishers and more. We add additional titles to our digital collection regularly.

How to Get Started with cloudLibrary

Step 1: Download the cloudLibrary App

cloudLibrary has downloadable apps available for the following platforms:

Step 2: Setup and Log In

Once the download is complete, open the app and follow the prompts on screen:

  • Choose your Language, Country, Province and Library.
  • Read and accept the Terms of Use, Privacy Policy, and End User License Agreement to continue.
  • Enter your St. Catharines Public Library card number and PIN (typically the last 4 digits of your phone number).

Step 3: Discover Your Next Book!

You’re ready to begin! Borrow up to 5 items at a time and benefit from a 14-day loan period. You can also place holds on up to 5 items at a time.

Frequently Asked Questions

How many items can I check out, place holds on, and borrow in cloudLibrary?

You can check out up to 5 items at one time.

You can place up to 5 holds.

You may borrow an item from cloudLibrary for up to 14 days. After this time period, your item will automatically expire.

What devices are compatible with cloudLibrary?

cloudLibrary is compatible with iOS, Android, Nook, and Kindle Fire as a mobile app

cloudLibrary eBooks can be transferred to Kobo eReaders through Adobe Digital Editions using a Mac or a PC. Directions on how to transfer cloudLibrary titles to a Kobo can be found here

Can I download and transfer eBooks through cloudLibrary to my eReader?

Yes, once you have checked out a book using on the cloudLibrary website, you can transfer a copy to your eReader using Adobe Digital Editions.

Note: Please ensure that both Adobe Digital Editions and your Kobo are authorized with the same Adobe ID.

I saw an eBook in cloudLibrary previously, but it’s not there now. What happened?

This could be one of two things. It could be that our license for this title has expired and needs to be repurchased or this is a title that was available through our cloudLink with the other Ontario libraries using cloudLibrary. When titles vanish like that it is because a customer from the owning library is using it. It will reappear once the owning system isn’t using it.

St. Catharines Public Library has partnered with public libraries across Ontario to form a cloudLinking consortium. cloudLinking allows participating libraries to pool their digital collections together to provide a greater selection of titles and copies. Customers may view, borrow and place holds on titles that are owned by St. Catharines Public Library regardless of their availability status.

Can I listen to my audiobook offline on my mobile device?

Yes, offline listening is available in the mobile apps once an audiobook has been fully downloaded.

Can I transfer my audiobook from my Mac or my PC to my MP3 player?

No, cloudLibrary only streams the content through a web browser and does not download the entire audiobook file. Transfer of the file is not available.

Why can’t I access the cloudLibrary desktop app?

The cloudLibrary Desktop App was discontinued at the end of December 2020. You can find detailed processes below for copying books from your computer to your e-reader.

How do I use my Kobo with cloudLibrary?

To use your Kobo with cloudLibrary you must transfer the title to your eReader using the cloudLibrary website and Adobe Digital Editions. Please ensure both Adobe Digital Editions and your eReader are authorized with the same Adobe ID before you begin. If you have previously used cloudLibrary with an auto-generated Adobe ID you may need to click the Help menu in Adobe Digital Editions and select the option to deauthorize the device.

  1. Go to St. Catharines Public Library’s cloudLibrary website
  2. Log in with your library card number and PIN
  3. Once you have borrowed a book, you should see the text link ‘Download for Offline reading’ under the book in the ‘My Books’ section. Click on the link and the file will download to your computer’s designated download flider.
  4. Open and log into Adobe Digital Editions with your Adobe ID and password. If you don’t have one you will need to create one using the ‘Create and Adobe ID’ link in the menu
  5. Once in Adobe Digital Editions, click on File from the upper menu and select ‘Add to Library’
  6. Find the flider with your downloaded file and find your file. You may need to choose Adobe Content Server Message (.acsm) as the file type. Open the file
  7. The book will open Adobe Digital Editions. You can then transfer the book to your eReader using your usual transfer process.

My cloudLibrary title isn’t downloading. What do I do?

You may have your settings in the mobile app set to only download when you are connected to Wi-Fi. This setting can be found in the Account section of the cloudLibrary app.

Whether you are using Wi-Fi or a data connection, content does not automatically download unless it is opened. If you’d like items to automatically open when you borrow them, you can turn on that setting in the Account setting as well. This will ensure your items download fully to your device.

Why didn’t cloudLibrary checkout my holds for me?

cloudLibrary regretfully does not offer automatic checkouts for holds at this time. When a hold becomes available for you in cloudLibrary you have four days to borrow the item before it is released back into the collection or goes to the next person on the holds list.

We strongly encourage you to enable push notifications to your mobile device and/or email notifications from cloudLibrary so you are made aware when items are available for pick up. You can enable these through your account in the cloudLibrary app or through the Settings page on our cloudLibrary website.

How can I renew an item?

You can renew an item as long as there are no holds. A renew button will appear in your My Books tab three days prior to your loan expiring.

How Do I Return or Remove items?

Items from cloudLibrary will be automatically returned when their expiry date arrives. If you wish to return a book early, you can do so from the cloudLibrary website.

If you wish to manually delete a book from your Kobo go to My Books, tap the Ellipsis Menu (three dots) and select Remove. This will only remove the book from your Kobo, not return it to the library.

What do I do if I get an error message?

Consult cloudLibrary's page on common issues that offers troubleshooting solutions.

How can I get help with cloudLibrary?

Contact cloudLibrary through their Help webpage

Contact or speak to a staff member at the Library